Refund Policy
- Every new account is free for 14 days, so you can try Patra fully before paying anything.
- If you are not happy with a paid plan, write to billing@trypatra.com, or contact Paddle at paddle.net, within 14 days of the first payment for a full refund of that payment. Refunds for renewals are possible within 14 days of the renewal if the account was not used after the renewal date.
- Paddle, our merchant of record, issues refunds to the original payment method, usually within 5–10 business days.
- Downgrading or cancelling does not refund the unused part of the current period; your plan stays active until it ends.
- Accounts closed for abuse under the Acceptable Use Policy are not refunded.
Questions? Write to billing@trypatra.com.